By C. Perera, JadeTimes News
In response to the increasing demand for streamlined and efficient guest services, Brick Hospitality has integrated guest service robots into the daily operations of all its hotels. As a leading San Diego based hospitality management company, Brick Hospitality stands out as the only hotel management group with guest service robots at all its owned and operated locations, including its three premier properties Hilton Garden Inn San Diego Del Mar, Homewood Suites by Hilton San Diego Del Mar, and Fairfield by Marriott San Diego Marcos. This innovative initiative highlights Brick Hospitality’s dedication to exceptional guest service and technological advancement.
"Robots do not replace humans they enhance productivity and customer service while providing an added layer of security. We prefer not to send our night manager into the corridors for deliveries. Relay handles that 24/7, allowing our team to stay productive," said Robert Rauch, hotel owner and Chairman at Brick Hospitality.
These robots are designed to handle various tasks, ensuring a seamless and memorable stay for guests. Brick Hospitality has collaborated with Relay Robotics to map all their hotels, allowing the robots to navigate the properties efficiently. Guests can request extra towels from the front desk, and the robot will promptly deliver them.
Benefits
24/7 Assistance
The guest service robots are available around the clock, offering timely room service deliveries.
Enhanced Safety Monitoring
Equipped with advanced cameras and sensors, the robots provide real-time surveillance, ensuring a secure environment for guests and staff.
Engaging and Entertaining Interactions
These robots can tell jokes and dance, adding a fun and engaging element to guests’ stays, creating memorable experiences for guests of all ages.
Relay helps hotels optimize staff resources by freeing team members from delivery tasks, allowing them to focus on more pressing, guest facing matters," said Wade Pfeiffer, CEO of Relay Robotics.
"Additionally, Relay streamlines external on demand food and beverage orders and boosts revenue for the hotel’s venues by enabling guests to order directly to their rooms via a custom QR code. On average, this generates several thousand dollars in incremental revenue per month, potentially reaching up to $10,000."
Brick Hospitality believes this initiative not only differentiates them in the competitive hospitality industry but also provides their guests with a unique and enhanced level of service. They plan to include service delivery robots at their newest hotel, a Cambria by Choice Hotels in Imperial, California, set to open in July 2024.