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“We Had To”: UMass Memorial Health President and CEO Said Changes to Healthcare Were “Must” to Fight Off COVID Pandemic

Writer: Wanjiru WaweruWanjiru Waweru

Wanjiru Waweru, Jadetimes Contributor

W. Waweru is a Jadetimes News Reporter Covering Health & America News

 
“We Had To”: UMass Memorial Health President and CEO Said Changes to Healthcare Were “Must” to Fight Off COVID Pandemic
Image Source: Spectrum News

Worcester, Massachusetts – COVID-19 provided a lot of circumstances for people both in and out of healthcare. Mask-wearing and social distancing became the norm. Surprisingly, the virus consequently has positive outcomes. Adjustment to healthcare has never appeared imagined. 


"Prior to COVID, we assumed that we always had to deliver care in the bricks and mortar hospital, or in the clinic, and that the home was not an ideal setting for taking care of patients," said Dr. Eric Dickson, President and CEO of UMass Memorial Health. 


Dickson combined the team which combined in the DCU Center field hospital, to develop a new program called “Hospital at Home”. The thought: if healthcare could be provided on a massive scale in an arena field hospital, why could it be finished in someone’s living room?


"Five years later, our outcomes for the patients that are cared for in their home are better than the patients cared for in the bricks and mortar hospitals," said Dickson. "So when we started to see that, and the satisfaction by the patient was better, we started to say, 'what else can we do in the homes?’”


Speaking of visiting homes, the concept of using video was never in mind by Dickson and the team at UMass Memorial Health until the pandemic came out. And then, it became a game changer.


All without having to adjust the patient. Innovators Dickson reported that it would be changed forever in the healthcare industry. 


"Our ability to quickly implement things as soon as you learn it, apply it, that's changed us," said Dickson. "I think it has changed us for the better."


Dickson reported the COVID-19 pandemic as the largest public health crisis in the last century, explaining in a strategy, the healthcare industry reached the point in the United States. It is the fifth anniversary of the lockdown when a news reporter sat down and interviewed with Dr. Dickson this week, to determine another pandemic close its head.


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